What You Need To Know Before You Travel. Read our information pages regarding your rights and our service commitment to our clients.
We advise clients that Personal Travel Insurance Policies are widely available. We strongly advise you to take out a suitable policy before you travel and carry the documents with you on holiday. It's your responsibility to check that the Policy is appropriate for the type of holiday you are taking. It should cover elements such as cancellation, curtailment, injury, illness or repatriation costs during your holiday with us. Spain Food & Travel is not responsible for any losses or expenses that you incur as a consequence of your failure to take out travel insurance.
Data Protection Policy
Spain Food & Travel takes your privacy seriously and complies with Data Protection Act 1998. We collect limited data from our clients when they make an initial enquiry. These details are for internal use during the process of preparing your holiday quote and itinerary.
We may request some or all of the following information when you make a booking:- Names of Passengers, Passport Details, Contact Numbers, Postal Addresses for Travel Packs, Dietary Requirements and Next of Kin Contact Number, Credit Card Details for Processing Payments, Medical or Disability information.
This information is only for internal use, so that we may provide you with a comprehensive service and back up support during your holiday with us. We do not share your personal information with any third party organisations unless they are directly involved in the arrangements of your holiday, such as hoteliers, guides and transfer operators. We may add your name and email contact to our mailing database, unless you have ticked the unsubscribe box on the web enquiry when you made you online enquiry.
You have a statuatory right to see any information that we hold about you on file. Please request this by email to firstname.lastname@example.org and we'll respond within 24 hours. The Data Protection Act 1998 gives you the right to access information held about you and we are required to provide you with details of the information we hold about you. If you have any concerns or questions please feel free to contact us at email@example.com
Information For Customers With Disabilities
We respectfully request that you notify us if you or a member of your party for whom you act has any disabilities - prior to booking.
While we will do everything possible to make your holiday is accessible, it is important that we understand your needs in advance. That way we can advise on whether our itineraries and arrangements are adequate and compatible with your particular holiday requirements. We will be pleased to call and talk through your options.
ABTA have provided a useful checklist that you may find helpful. Please click the link below:-
As a tour operator we are required to make our booking conditions available to you before a booking is confirmed. We send our booking form to you by email, which includes the Terms and Conditions. Our T&Cs are also available on the website, please click the link below:-
The holidays prices shown on your website are an accurate guide to the likely price of each tour. All our tours are tailored to suit, therefore the final cost of each itinerary varies according to duration and your requested trip elements. Optional costs are clearly stated at the start of the booking process and detailed on your booking invoice. We reserve the right to alter prices where you have requested a change to your booking, as additonal costs and administrative charges might apply. There are charges for payment by credit card that are applied to both the deposit and balance payments.